Covid-19 Arrangements

National Lockdown 2

During the national lockdown which commenced on 2nd November 2020, we will continue to provide our full range of services, in accordance with the arrangements set out below, except that our office will be closed to clients and other visitors. The only exception is where attendance is absolutely essential, in which case you must make a prior appointment and, if appropriate, arrangements will be made to enable you to enter.

If you need to deliver important letters or documents during this time please continue to use our letterbox which feeds directly into our Front Office team.

Supporting You and Your Business – We are Here to Help

We continue to provide a full legal service with our team working both remotely and in the office as necessary. The office is open to visitors but only by prior appointment.

• Our front office team are still working 9-5 Monday to Friday. This means that all calls are answered as usual and all incoming post is received without any delay.
• Our Coalville office remains closed for the time being but we will let you know about our plans to reopen in due course.
• When our lawyers and support teams are working from home they have full and secure remote access to our internal office computer systems and phone lines. This enables us to progress matters efficiently and effectively, although you will appreciate that from time to time this may cause a slight delay.
• Our cashiering team are also working full time meaning that there is no delay in sending or receiving client money.
• We are able to hold virtual meetings with all clients and, in addition to traditional calls, most of our staff can be contacted by FaceTime, WhatsApp, Skype and Teams. Please contact the relevant member of staff who will schedule a virtual meeting with you.
• In very limited circumstances, we may be able to conduct some face to face meetings by prior appointment but only where that is absolutely necessary and is agreed by the member of staff with whom you wish to meet.
• Our office is a Covid-secure workplace. We have introduced social distancing and done everything practical to manage the transmission risk in order to make it a safe environment for all staff and visitors. See our Covid-secure certificate and Information for Visitors.
• Where Court proceedings are held remotely, we have the appropriate IT systems in place to enable us to represent our clients at those hearings.
• All of our existing matters are being progressed and correspondence continues to be exchanged with the other parties.
• We are continuing to take on new matters and new clients. Please do contact us if you are facing any issues on which we can help.

We know that having access to reliable legal advice will be more important to some of you now than it has ever been before. The health and safety of our staff and clients remains paramount but we are also fully committed to providing the same dependable service, albeit in a slightly different way.

Please do contact us if we can help in any way.